Booking terms · Effective 6 November 2026

Your appointment, payment and refunds

Weight-management appointments are face to face at The Village Pharmacy, 3–4 Stubbington Green, Fareham PO14 2JQ. Call 01329 662850 or email pharmacist@thevillagepharmacy.co.uk with your booking reference for help, cancellation or rescheduling.

What your package includes

Your chosen package covers your consultation and the stated treatment supply, if the prescribing clinician considers it suitable. The total is shown before you pay. The 9 mg tablet package is £160 and the 25 mg tablet package is £200, each for a 30-day supply with consultation. Other strengths and packages use the price and quantity shown at booking.

Booking and paying do not guarantee a prescription or a particular medicine or strength. At every initial or ongoing-supply consultation, the clinician must assess suitability. Do not increase your dose based on an online selection.

If you are unsure about treatment

You can book a standalone advice consultation for £25. It includes a face-to-face consultation, not medicine. The pharmacy credits the £25 against weight-management treatment you purchase afterwards. Quote your consultation reference before purchasing so staff can apply the credit. If you attend the advice consultation but do not purchase treatment, the £25 pays for the advice provided. The full-package refund described below applies to consultation-and-treatment packages; cancellation or a missed advice appointment remains free of a cancellation fee.

When payment is taken

Your bank may ask you to verify your card and may place a temporary authorisation hold. We confirm your appointment in our calendar before capturing payment. A calendar confirmation is an appointment reservation, not clinical approval to supply treatment. Save the booking reference shown on your confirmation screen.

If payment verification is delayed, use the existing booking reference to check its status. Do not pay again or make a second booking for the same appointment.

Cancelling or changing your appointment

Please give at least 24 hours’ notice where possible. At launch there is no cancellation, late-cancellation or missed-appointment fee. If no treatment has been supplied, you may request a full refund or move your appointment, including after a missed appointment.

If we cannot supply treatment

If the clinician decides the selected treatment is unsuitable and no alternative is agreed and supplied, we refund the full package price, including the consultation element. If the pharmacy cancels or cannot supply the agreed treatment, you may choose a full refund or an alternative appointment.

Any change of treatment and price must be agreed with you. A lower price results in a refund of the difference; we will not automatically charge your card for an increase.

How refunds work

We aim to initiate approved refunds within five working days using the original payment transaction. Your card issuer determines when the credit appears. We do not deduct an administration or payment-processing fee.

Once treatment has been supplied, we do not offer change-of-mind refunds on medicines. Please contact us if anything is faulty, incorrect or not as described. These terms do not restrict your statutory rights.

Back to booking